Customer support in Ukraine: +380-67-6290902
Comments or questions: or Contact Us form
Copyright © 1st Russian Bride, 2006-2024. All rights reserved.
NOK Group s.r.o. reg. 28539362, Brehova 202/4, Prague, Czech Republic
TermsRefund PolicyPrivacy Policy
get 99% discount for reading intro-letters from girls! Begin your new relations on Monday!

Refund policy

Refund/ Return Policy

Customer satisfaction is our top priority. Every transaction should result in a pleasant, convenient, and successful experience. If you are dissatisfied with our services, we can offer a full or partial refund.


You buy conventional units, which are added to your account at our web-site. These conventional units are called POINTs. Each time you use our services we bill your account at but not your credit card, i.e. for each letter sent or received, photo forwarded, gift ordered your account at will be debited for respective number of POINTs (for exact charges consult description of our services; cost of services are subject to changes).


If you are not satisfied with the services you paid for, or think the services were not delivered as described, you can ask to return conventional units to your account at You should contact web-site administration and describe reasons of your dissatisfaction. If your claims are grounded your account at will be credited with respective amount of POINTs.

If you cancel your registration at, you can ask for refund of remained funds to your credit card account IF your last payment was not longer that 30 days ago

Return of unused funds to your credit card account does not process credit cards itself, and use a third party service for all payments. Secure transactions are served by reliable providers of online credit card payment processing. Your contact details and credit card details that are necessary for billing purposes are provided by you at a separate website via a secure server.
All refunds will be issued back in the same manner that payment was made. If you used a credit card and paid through one of our payment gateways, the charge will be issued back to your credit card; it takes 3 to 10 business days for the money to reach your credit card account after the refund request is processed. We encourage our customers to contact us with all questions about payments.

We encourage our customers to contact us with all questions about payments.